Shipping & Returns

1.Goods must be signed for upon delivery and any damages/shortages reported to us within 24hours.

2.All orders from our head shop for legal highs and herbals highs (such as MDAI and Benzo Fury) are available to be tracked online

3.RC Research.co.uk denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers. In the unlikely event of a delivery not arriving on time, any extra delivery charge will be refunded. However we cannot accept any liability involving third party contractors and would advise that no arrangements be made for installation until you are in receipt of your order.

4.Courier companies will attempt to delivery your parcel/s on two occasions (A card should be posted at each unsuccessful delivery attempt). If at this point a delivery cannot be made the parcel/s will be returned to the depot for collection by yourself.

5.If you wish to cancel your order within 30 days of receipt of your products please contact us at admin@RCResearch.co.uk

6.The products being returned must be securely packed to avoid damage. We recommend returning the products by recorded delivery using Parcel Force.

7.RC Research.co.uk does not accept responsibility for goods returned by a customer, but which are not received, unless proof of delivery to us or receipt by carrier is supplied.

8.On safe return of products RC Research.co.uk will refund all sums paid by you, less cost of return postage. If a product is damaged or faulty then collection of product will be arranged by RC Research.co.uk.

9.Return of goods after 30 days is at our own discretion.

10.Products that carry a manufacturer's guarantee can be returned, if faulty to us for exchange/refund during the warranty period. All products still in guarantee will be tested upon return. If the seller accepts the return of goods/cancellation of order (other than on the grounds of defect) the seller reserves the right to make a handling, cancellation and restocking charge of 10%.

11.Products that are especially made/ordered, perishables i.e. magazines, pond liners, plants, stainless steel products, videos, books etc. cannot be returned for refund unless faulty/damaged.

12.Goods are not allowed to be tried/tested.

13.This refund policy does not affect your statutory rights.

14.The total price payable for the goods will be stipulated at the time when you place your order.

We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong. We will inform you of the correct price and give you the opportunity to cancel the order.

Until dispatch of goods by the seller of goods to the buyer or the buyer's acceptance in writing of any quotation of the seller (whichever shall first occur) no contract for the sale of goods shall arise.